Last updated date: July 1, 2023
General
This website with the URL of https://www.ayurvedlifecares.in/ (“Website/Site”) is operated by MP ENTERPRISE (“We/Our/Us”).You are advised to read Our Terms and Conditions along with this Policy at the following webpage: https://ayurvedlifecares.in/
By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
1.Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
2.Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may not share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
With third party Courier Partner : We may share your personal data to courier company for Home delivery.
3.Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
4.Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
5.Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
6.Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
7.Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
REFUND POLICY
We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy (“Policy”).
1.REFUNDS RULES
Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
Once qualified, the refunds are applied to the original payment option.
Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.
2.PRODUCTS DAMAGED DURING THE TRANSIT
Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 72 hours of receipt of the product.
We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 72 hours of receipt of the product.
Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
3.ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows:
info@ayurvedlifecares.in
4.EXEMPTIONS
Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
the product purchased is sale items or promotional items (discounts, giveaways, etc.).
the products are not in the same condition as when they were delivered.
misused the product in a way that caused the problem.
You knew or were made aware of the problem(s) with the product or service before you purchased it.
Gifts or free services.
the product is broken, tampered or damaged.
the product is returned after the return window is closed or the Refund Period expires.
Any other exceptions apply under the Consumer Protection Act, 2019.
5.RULES OF RETURNING THE PRODUCT
The request for cancellation of the products can be made in the following manner:
For Refund customer have to contact our customer support and explain the reason of refund.once our executive approved your refund we will processed refund within same day of approval.
You are eligible to return the product only if You return the products in the same condition in which You received them.
Pack the product properly and label the product with the order number, return address and Your address.
We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.
Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
On receipt of the returned product, We will test it to identify the fault You have notified Us.
A copy of the receipt or invoice shall be attached along with the returned product.
You will receive an email or SMS notification at Your email address or mobile number provided to Us.
6.SHIPPING COST
We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
7.PRODUCTS CONTAINING YOUR DATA
In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.
8.RESPONSE TIME
Refunds are normally processed within 3 Business Days after the completion of quality checks of the product returned.
Refunds are normally processed within 3 Business Days after checking the veracity of the refund request.
The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
9.REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
10.PAYMENT REFUND MODE
We shall refund payment for customer who purchase with us and return our product also when refund is approved in 3 mode Bank transfer , UPI , Payment gateway (3rd party partner).Customer must have to share Bank details , UPI details for the refund payment process.we will not save any finical data of customer expect Invoices.
FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
For any feedback, concern, or query, You may please reach out to Us on the contact details below.
Email: info@ayurvedlifecares.com
Contact: 8700075518
